I've listed answers here to many common questions about my company and products.  If you don't find the answer you're looking for here, please e-mail support@snoopfree.com.  I will get back to you as quickly as I can.

I've installed SnoopFree Privacy Shield.  How Can I Be Sure It's Working?

That's a great question!  I encourage you to test my software to get a feel for how it works.  There are many ways you can test out the Privacy Shield.  In my opinion, the easiest way is for you to download and try some shareware keystroke loggers, screenshot utilities and surveillance software.  When you do this, you'll quickly see how the Privacy Shield protects you from such threats.  Refer to the following list for links to such software on the web:

I have downloaded and installed each of the programs listed above. They should not harm your system in any way, nor will they allow others to spy on you.

How do I uninstall SnoopFree Privacy Shield?

To uninstall SnoopFree Privacy Shield, follow these steps:

1. Click on Start -> Control Panel -> Add or Remove Programs
2. Scroll down until you find SnoopFree Privacy Shield in the list of installed programs.
3. Click on SnoopFree Privacy Shield and then on the Change/Remove button to start the uninstall process.

I'm Getting The Error "... could not initialize ... Error code = 0xfedac3"

Please download the latest version of the software here.  This compatibility problem has been fixed in the latest version of  SnoopFree Privacy Shield.

Is There Any Web-based Help For SnoopFree Privacy Shield?

Yes!  You can view the most up-to-date help file for SnoopFree Privacy Shield right from your web browser by clicking here.

What Spy Software Can SnoopFree Privacy Shield Detect?

I have not yet seen a spy program that the program cannot detect.  SnoopFree Privacy Shield is powerful software that does not rely on outdated scanning technology to detect threats.  It acts like a firewall for your keyboard, screen and open windows.  This software works closely with Windows XP to detect virtually every conceivable threat.  I've tested my software with every spy program I can get my hands on -- both free and costly.  I'm very confident that my software will detect all known and unknown spy software.

Can SnoopFree Privacy Shield Detect Hardware Key-loggers?

No.  Hardware key-loggers are (as of now) undetectable by software.  Your best defense against hardware key-loggers is to make sure your keyboard is plugged directly into your computer.  Many hardware key-loggers sit between your keyboard and the computer -- your keyboard is plugged into the logger and the logger is plugged into the keyboard port on your computer.  Some hardware key-loggers are embedded in ordinary-looking keyboards.  Keep tabs on your hardware and make sure that nobody can access it.  If you're really paranoid, lock up your keyboard when you're not using the computer.

Why Does SnoopFree Privacy Shield Only Work With Windows XP?

This is because SnoopFree Privacy Shield has only been programmed to add it's special protections to Windows XP.  I may on a version for Windows 2000  or NT... maybe!  Sadly, this technology will not ever work with Windows versions previous to NT  (i.e. 95/98/Me).

Specifically, How Does SnoopFree Privacy Shield Work?

SnoopFree Privacy Shield wraps the Windows XP operating system at a very low level -- using proprietary driver technology.  It watches all software running on your machine for potentially suspicious behavior.  If such behavior is noticed, SnoopFree Privacy Shield interrupts the offending program and lets you decide how to handle it.